Cancellation and Refund Policy
However, please note that due to logistics issues, orders cannot be cancelled once paid for.
No cancellations will also be entertained for those products that GET IN UNIT marketing team has obtained on special occasions like Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
However, in case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
Kindly view all product descriptions and product videos(If Available) before purchase.
GET IN UNIT items are not available for trial and return. We understand that other vendors may be supplying products which can be tried and returned. These vendors may then recycle the returned products to other customers. Which means that you may also be receiving used and recycled merchandise when buying from such vendors.
GET IN UNIT does not recycle products, hence, we are unable to accept used products back for a refund, immaterial of the reason.
Note that products cannot be returned or exchanged if they are as per description and delivered in working condition. Exchange is at the sole discretion of GET IN UNIT and can be exercised only under special and genuine circumstances.
In any case, refunds are not possible for items once they are shipped. Products may be replaced or exchanged or a voucher worth purchase value issued if a return is authorized as a very special case.
In case any return for a refund or voucher is authorized, the customer may no longer keep using the product. Any usage of the product post a refund confirmation would void all the customer rights.
The Merchant shall not be liable for any losses, direct or indirect incurred by the customer towards usage, inablity to use or failure of the product. The customer agrees to buy and use the product at his own responsibility and risk and use necessary discretion and care when operating electronic products. The maximum liability of the merchant will be limited to the cost of the product purchased. It is the customers responsibility to use the product correctly and as described, and to consult the merchant in case of any doubt.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the respective Manufacturers.
For any replacement, the product needs to be returned first. In case of replacement for transit damage or warranty claim, postage costs will be reimbursed for the return after verification of the claim. Return of the product is mandatory to initiate a claim.
Refund Policy for out of stock items:
For any reason, if the product you have ordered is not available in stock, we will give you the option to change your order to another item of equivalent value you. However, if you so wish, a full refund of your payment will be processed in this scenario.
Processing time for refunds can take upto 7 days.
No refunds will be given for items purchased using Discount Vouchers/Coupons of any kind. Only actual monetary payments can be refunded.
Damage/Loss in transit: Please note that all items are insured with the shipper. If your item was damaged or lost in transit, a replacement will be arranged. However, please note that the maximum period for reporting a damaged or lost item received is 48 hours.
In case you ordered multiple items, and you find some items missing, please check with us immediately. In case it is a case of transit loss, this needs to be reported to the courier within 48 hours.
In case the transit loss or damage is reported beyond this deadline, our team will still try our best to assist you and will file a claim with the courier. However, if the claim is declined by courier due to the delay, then we will not be able to replace the item.
Please note that the above terms are not negotiable. The management may accept your claim as an exception, even if you have not met the above criteria. However such exceptions are made as a gesture of goodwill and may not be applicable in all cases.